The rules and agreements that govern your use of HeroUp
Please read these Terms of Service ("Terms," "Agreement") carefully before using the HeroUP website ("Service") operated by HeroUp ("we," "us," or "our"). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our Service.
By accessing or using our website, creating an account, or purchasing our products, you confirm that you are at least 18 years of age, have read and understood these Terms, and agree to be bound by them along with our Privacy Policy and Disclaimer. These Terms apply to all visitors, users, and customers of HeroUp.
HeroUp makes every effort to display accurate product information, including descriptions, ingredients, pricing, and images. However, we do not warrant that product descriptions or other content on our website is accurate, complete, reliable, current, or error-free. Product appearance may vary slightly from images shown.
We reserve the right to discontinue any product at any time. We cannot guarantee that products will be available at all times. We reserve the right to limit the quantities of products we sell to any individual, household, or order.
All prices are displayed in US dollars unless otherwise noted. We reserve the right to change prices at any time without notice. Price changes will not affect orders already placed and confirmed. We are not responsible for typographical errors in pricing and reserve the right to cancel orders placed at incorrect prices.
Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason at any time after receipt. If we cancel your order after your credit card has been charged, we will issue a full refund.
We accept major credit cards, debit cards, and PayPal. By providing payment information, you represent that you are authorized to use the designated payment method. All payments are processed through secure, encrypted payment gateways. We do not store full payment card information on our servers.
Sales tax will be applied to orders where required by applicable law, based on your shipping address. The amount of tax charged may vary.
We aim to process and ship orders within 1–3 business days. Standard delivery typically takes 5–10 business days within the US. International orders may take 10–21 business days. These are estimates and not guarantees. We are not liable for delays caused by shipping carriers, customs, weather events, or other factors outside our control.
Risk of loss and title for products purchased pass to you upon delivery to the carrier. If your order is lost in transit, contact us and we will work with the carrier to locate or reship your order. We are not responsible for packages marked delivered that cannot be located.
We offer a 90-day money-back guarantee on all HeroUp products. If you are not satisfied with your purchase for any reason, you may return unused or partially used product within 90 days of purchase for a full refund of the product price, excluding shipping costs.
To initiate a return, contact our support team at [email protected] with your order number. We will provide return instructions. Refunds are processed within 5–10 business days of receiving your return. Original shipping costs are non-refundable.
The 90-day guarantee applies to purchases made directly through en-heroup.org. Products purchased through third-party retailers are subject to those retailers' return policies. We reserve the right to limit guarantee claims to one per household.
All content on this website — including text, graphics, logos, images, product descriptions, and software — is the property of HeroUp and protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any content without our express written permission.
When using our website, you agree not to:
HeroUp products are dietary supplements intended to support general men's health and wellness. They are not drugs and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Before starting any supplement regimen, especially if you have pre-existing conditions or take medications, consult a qualified healthcare provider. Individual results vary and are not guaranteed.
To the fullest extent permitted by law, HeroUp shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or goodwill — arising from your use of or inability to use our website or products, even if we have been advised of the possibility of such damages.
Our total liability for any claim arising from these Terms or our products shall not exceed the amount you paid for the product giving rise to the claim.
You agree to indemnify, defend, and hold harmless HeroUp and its officers, directors, employees, agents, and partners from any claims, liabilities, damages, losses, and expenses — including legal fees — arising from your use of our website, your violation of these Terms, or your violation of any third-party rights.
These Terms are governed by and construed in accordance with the laws of the United States. Any dispute arising from these Terms or your use of our website shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be subject to binding arbitration in accordance with the American Arbitration Association rules.
We reserve the right to modify these Terms at any time. Material changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.
If you have questions about these Terms of Service, please contact us: